FAQ
How do I choose the right size?
Please refer to our Size Guide page. Measure your pet's chest and back length, then compare with the size chart. If between two sizes, we recommend choosing the larger one.
How long does custom production take?
Handmade custom items typically take 3-5 business days to produce, plus shipping time. The exact timeline is shown at checkout.
Can I machine wash the items?
We recommend hand washing or gentle machine wash in cold water. Lay flat to dry. Avoid using a dryer or bleach to preserve the fabric and colors.
How do I contact customer service?
You can send a message through our Contact page, or reach us via Instagram DM. We typically respond within 1-2 business days.
What payment methods do you accept?
We accept PayPal. Through PayPal, you can pay with credit card, debit card, or PayPal balance.